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Store Care – Are You Doing It Right?

Store Care – Are You Doing It Right?

Cleanliness is a factor of store care that may not be obvious when you keep up on it, but it sure grabs a customer's attention when you don’t. How clean, picked up, and orderly you keep your store has a direct impact on the overall customer experience. This starts...

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Store Care – Are You Doing It Right?

Cleanliness is a factor of store care that may not be obvious when you keep up on it, but it sure grabs a customer's attention when you don’t. How clean, picked up, and orderly you keep your store has a direct impact on the overall customer experience. This starts...

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10 Ways Managers Promote Teamwork

10 Ways Managers Promote Teamwork

What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Take a look at the different ways you can promote teamwork in your convenience...

5 Elements of a Productive Work Environment

5 Elements of a Productive Work Environment

As a leader, you set the tone in your convenience store. You create an environment that is either toxic and on the constant brink of failure, or one that is productive and setup for success. A productive work environment boosts employee performance, increases staff...

Use It or Lose It – The Case for Refresher Training

Use It or Lose It – The Case for Refresher Training

​We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...

Know Your GUEST

Know Your GUEST

What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...

The Changing World of Dress Codes

The Changing World of Dress Codes

With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...

Love Is in the Air – But Is It in Your Store?

Love Is in the Air – But Is It in Your Store?

If you had to put a label on the status of the relationship you have with your customers, would you have to say, “it’s complicated”? Here’s some good news – it doesn’t have to be. There are three simple steps you and your staff can take to have successful, mutually...

Tell Us What You Think

Tell Us What You Think

Remember the suggestion box? Now considered another victim of technology-based solutions, most experts have declared the suggestion box dead and gone. While this may be true, keep in mind that the reason for that old box is very much alive and kicking. Giving...

Customer Loyalty Starts with Employee Training

Customer Loyalty Starts with Employee Training

How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...

Is Your Staff Ready for a Fuel Spill?

Is Your Staff Ready for a Fuel Spill?

A fuel spill is a serious safety hazard at convenience store gas pumps. Most stores will experience small spills frequently, while large and potentially catastrophic spills are much less common. Causes of spills range from small drops or splashes of fuel during fill...

What’s Your Training Foundation?

What’s Your Training Foundation?

A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...

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