“Good Enough” Never Is

“Good Enough” Never Is

Do you ever look at something going on in your operation and decide that, whatever it is, it’s “good enough?” As any successful store manager will tell you, “good enough” never is. You have to set the bar higher, both for your big picture...
Stop Your Store from Selling Alcohol to Minors

Stop Your Store from Selling Alcohol to Minors

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Customer Service Begins in the Interview

Customer Service Begins in the Interview

Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Creating a Positive First Impression

Creating a Positive First Impression

Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Tips for Trade Show Networking

Tips for Trade Show Networking

Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
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