by Ready Convenience | Nov 10, 2016 | Management, Training
Cleanliness is one of those things that goes unnoticed until it’s too late. It’s not likely you’ll ever have a customer think to themselves, “This store is so clean!” But you can bet your bottom dollar that if you and your staff don’t pay attention to cleanliness,...
by Ready Convenience | Jun 30, 2016 | Training
Ask any convenience store manager how things are going, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? C-store managers have many responsibilities,...
by Ready Convenience | Jun 16, 2016 | Management, Training
There’s a mantra in the service industry that goes something like this: “If you’re not serving the customer directly, you better be serving someone who is.” The quality of service your customers receive is often directly tied to your employees’ satisfaction with their...
by Ready Convenience | Jun 9, 2016 | Training
If you’ve been in this business for any time at all, you’re probably well-versed on traditional store security. You likely have cameras to deter theft, and you and your staff are trained to handle things like shoplifting or even robbery. In today’s digital age,...
by Ready Convenience | Mar 3, 2016 | Management, Training
There are many factors that affect the profitability of your store. While some of these factors are outside of your control, loss prevention is not one of them. As a manager, you have an obligation to minimize loss in your store. That may seem like a tall order, but...
by Ready Convenience | Jan 14, 2016 | Management, Training
There’s an old saying in the service industry: “Customers don’t care about what you know, they only care about what you do.” And really, it’s not what you do. It’s almost entirely what your employees do. Your c-store training objectives go a...
Follow Us!