With staffing shortages and high turnover, some convenience store operators wonder if the cost to train employees is worth the investment. Your convenience store is only as strong as your weakest employee, and that’s why convenience store training is so crucial. Developing a training program can be a daunting task, but when you start with the basics, you’ll be laying a solid foundation that you can build on over time. Take a look below at five of our most popular online convenience store training topics.
Keeping employees safe by preventing workplace accidents is paramount for convenience store managers and owners. Our most-viewed safety training topics include Basic Ladder Safety, Basics of Workplace Safety, Fire Safety, Safe Lifting, and Slips and Falls.
Customer Service Training
What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Our customer service training program for convenience stores is based on this differentiation, using the GUEST acronym to improve service. The letters stand for Greet, Understand, Eye Contact, Speed of Service, and Thank You.
Harassment can – and does – happen across all industries, including at convenience stores. Harassment prevention training gives your employees the information they need to recognize and report harassment. Manager training ensures supervisors know what to do if harassment happens in your store.
Responsible Tobacco Sales
Convenience stores depend on tobacco sales to make a profit. If your employees don’t follow tobacco sales laws, however, they can jeopardize your entire business. Tobacco compliance training should be part of every new hire training program, and all employees should take refresher courses throughout the year.
Responsible Alcohol Sales
It’s no wonder Responsible Alcohol Sales training is so popular — if you fail to train your staff on how to responsibly sell alcohol, your operation could be fined, sued, or shut down. Properly training your staff mitigates these risks and protects your business and your community.
Convenience Store Training
These top five convenience store training topics is just a small sampling of our complete suite of online convenience store training.. Browse our full training library here.