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Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

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Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

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Top 5 Convenience Store Training Topics

Top 5 Convenience Store Training Topics

With staffing shortages and high turnover, some convenience store operators wonder if the cost to train employees is worth the investment. Your convenience store is only as strong as your weakest employee, and that's why convenience store training is so crucial....

Know Your GUEST

Know Your GUEST

What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...

Safety First: 6 Training Topics Your Employees Need

Safety First: 6 Training Topics Your Employees Need

Safety should always be taken seriously. The health and safety of your employees should be one of your main concerns – after all, without your employees your stores would not be able to operate. A vast majority of employee injuries are attributed to common mistakes...

Communication Styles for Leaders

Communication Styles for Leaders

One of the key characteristics of an effective leader is flexibility. This goes beyond being able to handle unexpected circumstances or managing organizational change. To be a successful convenience store manager or leader, you also have to be flexible in your...

How Customer Loyalty Is Evolving

How Customer Loyalty Is Evolving

We all know the last few years have redefined everyone’s definition of “normal.” This has had a profound impact on convenience store customer expectations as they reevaluate their shopping and purchasing decisions. How Customers Are Evolving According to recent...

Top 10 Merchandising Mistakes for Convenience Stores

Top 10 Merchandising Mistakes for Convenience Stores

Today’s convenience store customers expect efficiency, value, and, of course, convenience. How you merchandise your products directly impacts your ability to exceed those customer expectations. Avoid these top 10 merchandising mistakes. Mismanaging first impressions....

Taking the Stigma Out of Convenience Careers

Taking the Stigma Out of Convenience Careers

Attracting qualified new employees is difficult for everyone right now, and convenience stores have an even bigger challenge to overcome. Whether we like it or not, working in the industry has a stigma to it that might mean job seekers don’t even consider open...

Covering All Your Bases

Covering All Your Bases

With major league baseball in the spotlight lately, America’s favorite pastime is on the top of people’s minds. The great Tommy Lasorda once said, “Baseball is like driving. It’s the one that gets home safely that counts.” In baseball, just like in business, playing...

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