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Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Featured Article
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Recent Articles
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
“Good Enough” Never Is
Do you ever look at something going on in your operation and decide that, whatever it is, it's "good enough?" As any successful store manager will tell you, "good enough" never is. You have to set the bar higher, both for your big picture goals and for the details of...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
Career Paths Are Key to Employee Retention
There’s a million different ways to improve employee retention at your store, but many of them focus only on the short term. Recognizing your employees with an Employee of the Month program is nice, but that can often fade into background noise for your more...
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. This holds true for c-store interviews, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
Creating a Positive First Impression
Like a field in baseball, the condition of your store affects how well you and your team perform. Think of it this way – your success depends on the perceptions customers form about your operation. Like the saying goes, you never get a second chance to make a positive...
Tips for Trade Show Networking
Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
From Boomers to GenZ: The Future of the C-Store Workforce
If you’re like most convenience store managers, your workforce might look like a multi-generational family tree. It’s common for c-stores to employ people of all different ages and generations, from Baby Boomers to GenZ. All these employees have some things in common,...
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
