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How to Make Online Training Work in Your Convenience Store

How to Make Online Training Work in Your Convenience Store

Most convenience store managers look to online training as a way to help streamline their employee development programs. The benefits of online employee training, however, do not happen automatically. Creating a successful training program for online delivery requires...

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How to Make Online Training Work in Your Convenience Store

Most convenience store managers look to online training as a way to help streamline their employee development programs. The benefits of online employee training, however, do not happen automatically. Creating a successful training program for online delivery requires...

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5 Ways to Recognize Leadership Potential

5 Ways to Recognize Leadership Potential

For any business to grow, it needs to fill a continuing cycle of leadership positions. Most managers in the convenience store industry started out in a support position and moved their way up. Someone, somewhere along the way, saw potential in them and put it to work...

How an LMS Solves Convenience Store Challenges

How an LMS Solves Convenience Store Challenges

As a training manager in the convenience store industry, you’re aware of the challenges of working in a fast-paced environment. You rely on your store managers to implement the company's employee training program while juggling a myriad of day-to-day convenience store...

If You’re Not Cross Training, You’re Doing it Wrong

If You’re Not Cross Training, You’re Doing it Wrong

In the convenience store industry, flexibility isn’t just helpful, it’s a job requirement. That’s why cross training is so important. When employees are trained for more than one position, it allows you to quickly handle staffing shortages and unexpected busy times....

How Can You Help Your Employees Manage Stress?

How Can You Help Your Employees Manage Stress?

Everyone experiences stress, and some jobs can be more stressful than others. While we can’t always control the causes of stress, we can control how we respond to them. As a convenience store manager, it’s important to not only manage stress in your own life, but also...

How to Manage Your Moonlighting Employees

How to Manage Your Moonlighting Employees

About 13 million people — roughly 8.3 percent of the workers — have more than one job. Given the ever-present staffing challenges in the service industry, it's not uncommon for hourly employees to moonlight with other retail or foodservice operations, possibly even...

Step Up Your Training Game With Role Playing

Step Up Your Training Game With Role Playing

Your convenience store employees have a lot of responsibility – from providing great customer service to maintaining compliance for age-restricted sales, they keep your store running smoothly. You may already be providing them with quality convenience store training...

Cash Handling Best Practices

Cash Handling Best Practices

As a convenience store manager, your days are busy. Making cash deposits may just seem like another task on a busy to-do list. The biggest mistake you can make, however, is to treat cash handling as simply part of your routine. Follow these best practices: Stick to a...

How Consumer Demographics Shape Your Business

How Consumer Demographics Shape Your Business

Every business is affected by consumer demographics, some more than other and some in different ways than others. Let’s take a look at a few general consumer demographics nationwide: Age & Generation As the population ages, the buying influence of different...

No Beer for You: Preventing Underage Alcohol Sales

No Beer for You: Preventing Underage Alcohol Sales

Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. A recent National Survey on Drug Use and Health estimates that approximately 400,000 adolescents in the United States ages 12-17 have an alcohol use...

Smart Team Building

Smart Team Building

Your success as a manager depends on the effectiveness of your team. The people you recruit for your team are just as important as your leadership skills. When you focus on hiring and retaining the best employees, teamwork will improve. Easier said than done, right?...

Don’t Let Summer Supply Shortages Get You Down

Don’t Let Summer Supply Shortages Get You Down

The inevitable increase in summer traffic to your convenience store may seem like a blessing and a curse. You’re glad that foot traffic has picked up again, but continued supply chain issues raise a whole new set of customer service issues to resolve. It’s important...

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