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Safety Training for C-Stores

Safety Training for C-Stores

In a convenience store, workplace safety is about more than just minimizing accidents. It’s about fostering teamwork, protecting people, and keeping your focus where it should be – on store sales. That’s why workplace safety training for convenience stores is so...

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Safety Training for C-Stores

In a convenience store, workplace safety is about more than just minimizing accidents. It’s about fostering teamwork, protecting people, and keeping your focus where it should be – on store sales. That’s why workplace safety training for convenience stores is so...

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What Are Your Employees’ Worst Fears?

What Are Your Employees’ Worst Fears?

As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...

5 Training Strategies to Improve Staff Retention

5 Training Strategies to Improve Staff Retention

Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...

Leveraging the Customer Experience to Increase Sales

Leveraging the Customer Experience to Increase Sales

The customer experience is the foundation of your convenience store. Without loyal customers and positive customer experiences, your store would not survive – which is why it is important to go above and beyond providing “good customer service.” You need to provide an...

How People Learn (And What That Means to You)

How People Learn (And What That Means to You)

If you’re like most convenience store managers, your staff is diverse – different ages, backgrounds, cultures, and so on. These characteristics aren’t the only ways each employee is unique, though. Most likely, your staff has diverse learning styles, too. This is a...

Make Refusing Alcohol Sales Easier for Your Employees

Make Refusing Alcohol Sales Easier for Your Employees

​Many convenience store managers focus their alcohol sales training on how to make legal sales by asking for and checking ID. This is critical, of course, but employees also need to know what to do when they can’t make a legal sale. When it comes to refusing alcohol...

Problem-Solving at Your Fingertips

Problem-Solving at Your Fingertips

Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...

Avoiding Workplace Burnout

Avoiding Workplace Burnout

Have you or your employees been feeling particularly exhausted at work lately? Noticed a reduction in productivity or perhaps an increase in distancing yourself from your work and being more negative about your job? According to the World Health Organization, these...

Why Should You Invest in Training Your Employees?

Why Should You Invest in Training Your Employees?

When it comes to training your employees in a convenience store, there is always the question of how much time and money should be spent on training given the expected high turnover rates. However, there is a good argument to be made that doing it right the first time...

Risk Vs Reward for Employee Training

Risk Vs Reward for Employee Training

The key to making smart investments is to manage risk versus reward. This is true in financial markets, and also in everyday business. For example, if you are looking at investing in a new piece of foodservice equipment, you’ll want to weigh the risk (how much it will...

How to Prevent Fraud at Your Convenience Store

How to Prevent Fraud at Your Convenience Store

The convenience store industry has long been a target for criminals. You’re already training your staff to stay safe from obvious risks such as robbery and theft, but what about more sneaky ways your store is at risk? Credit card skimming and phone scams can also be...

Is Craft Beer a Niche Market for You?

Is Craft Beer a Niche Market for You?

By design, your convenience store is a store for the masses. While you may not have everything someone needs, you most likely have something for everyone. Most stores also have products and services that target a smaller market. These are called “niche” offerings. For...

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