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With Great Profit Comes Great Responsibility

With Great Profit Comes Great Responsibility

Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...

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With Great Profit Comes Great Responsibility

Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...

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Mapping Out Your Planograms

Mapping Out Your Planograms

Planograms are an important part of any retail operation, especially convenience stores. They start with a category management team at the corporate level and end in front of customers at your store. Let’s take a look at the path they travel from beginning to end....

Keeping Employees Motivated

Keeping Employees Motivated

The last quarter of any year tends to bring a mix of reflection on the year so far and anticipation for new opportunities in the year to come. As we approach the end of 2020, we all have more to reflect on than ever before and a great deal of uncertainty about what’s...

Store Care – Are You Doing It Right?

Store Care – Are You Doing It Right?

Cleanliness is a factor of store care that may not be obvious when you keep up on it, but it sure grabs a customer's attention when you don’t. How clean, picked up, and orderly you keep your store has a direct impact on the overall customer experience. This starts...

Activate Your Silent Salespeople

Activate Your Silent Salespeople

With all the challenges you face as a convenience store manager, here’s one way you’re lucky – your customers visit your store to buy, not browse. For the most part, customers walk through your door with a specific transaction in mind – they may be pre-paying for...

Training Adult Learners

Training Adult Learners

In the convenience store business, there will always be a wide age range among your employees -- from high school students to retirees and ages in between. But one thing is true about all of them: they are all adult learners. There are identifiable traits unique to...

Does “Normal” Feel Like a Moving Target?

Does “Normal” Feel Like a Moving Target?

As a convenience store manager, you already knew how to adapt to change before 2020. Now, as you’ve had to redefine “normal” so many times this year, you’re getting even better at hitting a moving target. This is the plight for many essential businesses. It’s not just...

Successfully Implementing Change in Your Convenience Store

Successfully Implementing Change in Your Convenience Store

In businesses big and small, change is inevitable. Change in your convenience store might be brought about by circumstances beyond your control, as it has this year, or you may initiate it to move the company toward its goals. No matter what you’re dealing with,...

Winning Over Health-Conscious Consumers

Winning Over Health-Conscious Consumers

Since the pandemic began, many consumers have become even more focused on health and wellness, and convenience stores are eager to meet this renewed demand. Deemed essential businesses early on, convenience stores quickly adjusted their offerings to meet changing...

Mission Statements for Convenience Stores

Mission Statements for Convenience Stores

You’re on a mission, or at least you should be. Having a mission statement for your convenience store can help keep you focused on your goals. The downside of mission statements, though, is that they’re so overused, they often end up ignored. Business and technology...

How to Win with Industry Specific Training

How to Win with Industry Specific Training

​Not all training is created equal. In your convenience store, your employee training program must cover a wide array of content to serve everyone from new hires to managers. You have to consider compliance and human resources issues as well customer service and...

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