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Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Featured Article
Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Recent Articles
Taking the Stigma Out of Convenience Careers
Attracting qualified new employees can be difficult for everyone, and convenience stores have an even bigger challenge to overcome. Whether we like it or not, working in the industry has a stigma that means job seekers might not even consider open positions at your...
Custom Learning Paths You Can Implement Quickly
Your employees keep your business running, which is why it is important to invest in their success – if they’re successful, so are you. One method for increasing the likelihood of success is the development of customized learning paths to provide employees with the...
Summer Travelers Are On Their Way – Are You Ready?
Summer is quickly approaching, and with its arrival will come an increase in travelers visiting your convenience store on the way to their final destinations. Some may be excited about their journeys; others may be frustrated by the long hours in the car. Either way,...
Tobacco and Alcohol Compliance Training
Alcohol and tobacco sales bring a lot of customers into your convenience store. When you factor in add-on purchases, selling these products has a significant impact on your bottom line. Your employees have a responsibility to sell alcohol and tobacco in accordance...
Bringing Convenience to Your Curb
Convenience stores thrive when they make it as easy as possible for customers to get what they came for. In 2022, foodservice made up 25.7% of in-store sales, according to an industry report. In order to keep that momentum going, it only makes sense to have ordering...
5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
AI: Just How Convenient is It?
Artificial intelligence has come a long way in a short time, and it’s taking hold in every industry. Convenience stores have a lot to gain from embracing this new technology. Using AI in convenience stores can help your employees become more efficient, which is a...
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Become a Charging Destination
As electric vehicles become more popular, the need for charging stations increases. Like traditional gas pumps, electric vehicle (EV) chargers give travelers a reason to stop by your store and refuel, but it usually takes longer to fill up at a charging station than a...
Top Employee Training Trends for 2024
The convenience industry is very dynamic, and if you don’t keep up with the trends you’ll lose out. This mentality is common when running promotions, selecting new products, and laying out your store; but you should be applying it to your employee training as well!...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
