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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
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5 Trends in Convenience Store Food Offerings
What’s fueling a rise in convenience store profits? It’s not actually fuel, it’s food. Convenience stores across the country have been doing more to invite their fuel-only customers inside the store where higher profit margin food selections await – and those efforts...
Recent Articles
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...
Stop Your Store from Selling Alcohol to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
Career Paths Are Key to Employee Retention
There’s a million different ways to improve employee retention at your store, but many of them focus only on the short term. Recognizing your employees with an Employee of the Month program is nice, but that can often fade into background noise for your more...
Tips for Trade Show Networking
Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Fuel Station Operator Training: Your Business Depends On It
Anyone in the convenience store industry already knows, at least on some level, the dangers that go along with operating a fuel station. Gasoline is classified as a Class 3 Hazard, and with that classification comes restrictions and special safety requirements. As a...
Safety First: Keeping Your Cleaning Record Spotless
Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...
Anti-Money Laundering Training: Protecting Your Business
Your convenience store may feel like a small neighborhood store, but if you process money orders at your location, you’re part of a currency system with global connections. The sale of money orders is an important service to offer your customers and it’s one that...