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Is Your Store the Target of a Sting? (It Should Be)

Is Your Store the Target of a Sting? (It Should Be)

Selling tobacco or alcohol to minors is illegal, and convenience stores can face steep penalties if one of their employees is caught breaking the law. While there may have been some interruption to compliance checks during the past year or so, you can count on...

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Be Our Takeout Guest

Be Our Takeout Guest

​Convenience stores have traditionally competed with quick-serve and other restaurants for a fair share of food service business. As the demand for takeout meals continues to boom, your strategy to attract takeout guests must adapt to changes in the growing market. As...

8 Workplace Hazards for Convenience Stores

8 Workplace Hazards for Convenience Stores

Workplace hazards exist in every industry, with some types of jobs having more inherent risks than others. These eight hazards are some of the most common in the convenience store industry: Lifting and handling inventory – improper lifting or lowering of products can...

Mistakes New Trainers Make

Mistakes New Trainers Make

Training is a job responsibility of most convenience store managers, yet many may not be trained themselves on how to manage such an important assignment. New trainers can prepare themselves for success by avoiding these common mistakes. Mistake #1: Failing to Set...

Do’s and Don’ts of Selling Alcohol

Do’s and Don’ts of Selling Alcohol

​With alcohol sales on the rise, convenience store operators must focus even more on ensuring that their employees are selling alcohol responsibly and according to the law. Follow these do’s and don’ts: Do: Know the federal, state, and local laws about selling alcohol...

How to Make Online Training Work in Your Convenience Store

How to Make Online Training Work in Your Convenience Store

Most convenience store managers look to online training as a way to help streamline their employee development programs. The benefits of online employee training, however, do not happen automatically. Creating a successful training program for online delivery requires...

Get Street Smart about Customer Loyalty

Get Street Smart about Customer Loyalty

When it comes to your c-store customers, what are you most grateful for? If you said “loyalty,” you’re on the right track. After all, you’ll spend six times more to attract a new customer than to keep an old one. It doesn’t take a math whiz to figure out where your...

With Great Profit Comes Great Responsibility

With Great Profit Comes Great Responsibility

Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...

Keeping Employees Motivated

Keeping Employees Motivated

The last quarter of any year tends to bring a mix of reflection on the year so far and anticipation for new opportunities in the year to come. As we approach the end of 2020, we all have more to reflect on than ever before and a great deal of uncertainty about what’s...

Mission Statements for Convenience Stores

Mission Statements for Convenience Stores

You’re on a mission, or at least you should be. Having a mission statement for your convenience store can help keep you focused on your goals. The downside of mission statements, though, is that they’re so overused, they often end up ignored. Business and technology...

How to Win with Industry Specific Training

How to Win with Industry Specific Training

​Not all training is created equal. In your convenience store, your employee training program must cover a wide array of content to serve everyone from new hires to managers. You have to consider compliance and human resources issues as well customer service and...

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