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Providing a Great Guest Experience with Self-Checkout

Providing a Great Guest Experience with Self-Checkout

Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...

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Providing a Great Guest Experience with Self-Checkout

Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...

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Stocking the Shelves: It’s the Little Things

Stocking the Shelves: It’s the Little Things

To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be.  You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...

Safety First: Keeping Your Cleaning Record Spotless

Safety First: Keeping Your Cleaning Record Spotless

Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...

Conduct a Training Needs Analysis

Conduct a Training Needs Analysis

New employees bring with them an inventory of knowledge and skills, education, and experience they already possess. To train the unknown, you need to find out the breadth of that knowledge and skill and what still needs to be learned. Just be sure the training to be...

Cash In on Foodservice in Your C-Store

Cash In on Foodservice in Your C-Store

As part of Customer Loyalty Month in April, you discovered how training, marketing, hiring and service all play a role in building a base of repeat customers. The products you offer above and beyond the staples of convenience store inventory also affect customer...

Preventing Bitcoin Scams in Convenience Stores

Preventing Bitcoin Scams in Convenience Stores

Bitcoin ATMs aren’t quite the same as traditional ATMs, but they are quickly spreading into a lot of the same places. Convenience stores across the country have taken advantage of this trend, and many are enjoying increased foot traffic and business because of it....

5 Ways to Grow Customer Loyalty

5 Ways to Grow Customer Loyalty

Based on customer data for the retail industry in general, 80 percent of your business comes from 20 percent of your customers. On top of that, it’s more expensive to try to acquire new customers than it is to grow customer loyalty with the people already visiting...

Time Management Tips to Beat Stress

Time Management Tips to Beat Stress

Stressed out? Who isn’t?! In today’s busy world, and especially for convenience store managers, it’s impossible not to feel like you’re being pulled in a million different directions. The best way to minimize stress in your life is to get a better handle on how time...

Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

Problem-Solving at Your Fingertips

Problem-Solving at Your Fingertips

Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...

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