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Time Management Tips to Beat Stress

Time Management Tips to Beat Stress

Stressed out? Who isn’t?! In today’s busy world, and especially for convenience store managers, it’s impossible not to feel like you’re being pulled in a million different directions. The best way to minimize stress in your life is to get a better handle on how time...

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Time Management Tips to Beat Stress

Stressed out? Who isn’t?! In today’s busy world, and especially for convenience store managers, it’s impossible not to feel like you’re being pulled in a million different directions. The best way to minimize stress in your life is to get a better handle on how time...

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Customer Perception Is Your Reality

Customer Perception Is Your Reality

There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...

Problem-Solving at Your Fingertips

Problem-Solving at Your Fingertips

Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...

Now Is the Right Time To Do a Safety Audit

Now Is the Right Time To Do a Safety Audit

​Did you know that a worker is injured on the job every seven seconds? That adds up to 4.64 million workplace injuries in the United States each year, according to the National Safety Council. Research also suggests that almost all these injuries are preventable....

Keeping Promises to Build Customer Loyalty

Keeping Promises to Build Customer Loyalty

Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...

The Importance of Store Visits at Night

The Importance of Store Visits at Night

​Store visits give convenience store district managers and other multi-unit managers a glimpse into challenges store-level employees face on any given shift. If your convenience store is open 24 hours or late into the night, it’s important to conduct store visits at...

8 Workplace Hazards for Convenience Stores

8 Workplace Hazards for Convenience Stores

Workplace hazards exist in every industry, with some types of jobs having more inherent risks than others. These eight hazards are some of the most common in the convenience store industry: Lifting and handling inventory – improper lifting or lowering of products can...

Do’s and Don’ts of Selling Alcohol

Do’s and Don’ts of Selling Alcohol

​With alcohol sales on the rise, convenience store operators must focus even more on ensuring that their employees are selling alcohol responsibly and according to the law. Follow these do’s and don’ts: Do: Know the federal, state, and local laws about selling alcohol...

Biggest Compliance Risks for Convenience Stores

Biggest Compliance Risks for Convenience Stores

From workplace safety guidelines to consumer privacy regulations, convenience stores face a wide array of hidden business risks that can have costly implications. Compliance – or the lack of it – is one of these risks. In business, the term “compliance” refers to the...

Hit the Jackpot with Lottery Sales

Hit the Jackpot with Lottery Sales

Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are sold at convenience stores, and about 95 percent of lottery ticket buyers will purchase at least one add-on...

5 Ideas to Improve Employee Morale

5 Ideas to Improve Employee Morale

Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...

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