Implementing Learner-Centered Training in Convenience Stores


Learner-centered training is taking off around the country, but it isn’t a one-size-fits-all solution. For convenience stores, focusing your training on your employees can improve application and retention of key learning points. So, if you want to train your employees more effectively, it is worthwhile to investigate how you can use learner-centered training. 

What is Learner-Centered Training? 

Learner-centered training can take a lot of forms, but at its core it is a way of training someone by using their preferred learning styles. For example, some people learn better by seeing the information visually, while others learn more effectively with a hands-on experience. This method can also cater to people by having trainees work in groups if they work well in groups, and alone if they prefer that. At the end of the day, learner-centered training is about catering to the trainee—your employee—and helping them learn as effectively as possible. 

Taking Advantage of Learner-Centered Training 

Since learner-centered training can take so many different forms, it is important to find out what works best for your employees, as there is no method that is perfect for everyone. With that said, here are some of the more common methods. 

  • On-the-job training: Showing employees how to perform their duties in the workplace. 
  • Blended learning: Splitting an employee’s time between online learning and on-the-job training is a good way to show employees the ropes without overwhelming them.  
  • Role playing: This can take the form of a few experienced employees acting out situations that the trainee could see on the job.  This way, the scenario can be a learning experience for them, without the pressure of being in front of customers. 
  • Training schedules: Some employees may also learn better at certain times of the day, or in short bursts.  
  • Mobile app: Using an app may also appeal to some employees, since a phone has a more tactile feel than a computer and mouse. Since it can be opened on any device, you can also have an employee just do a couple lessons at a time without needing to rush them off to a computer between each session.  

This may seem like a lot to manage—but don’t let that intimidate you. A learning management system (LMS), can help you keep track of where each employee is in their training, and how they’re doing. An LMS can be instrumental in making sure every employee is up to date on their convenience store training. When your LMS comes equipped with an app as well, it is all the more flexible and easier for you to use. 

Get More Convenience Store Training Tips

The convenience store training section of our article archives is dedicated to helping you meet your leadership goals. Check it out!


Subscribe to Our Blogs

Never miss an article.


Related Articles