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Mapping Out Your Planograms

Mapping Out Your Planograms

Planograms are an important part of any retail operation, especially convenience stores. They start with a category management team at the corporate level and end in front of customers at your store. Let’s take a look at the path they travel from beginning to end....

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Mapping Out Your Planograms

Planograms are an important part of any retail operation, especially convenience stores. They start with a category management team at the corporate level and end in front of customers at your store. Let’s take a look at the path they travel from beginning to end....

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Why Employees Leave

Why Employees Leave

Staffing challenges have changed in the last several months, but employee turnover in the convenience store is still a problem for managers. Creative recruitment strategies and smart hiring practices can help you fill your open spots, but then what? Understanding why...

Hit the Jackpot with Lottery Sales

Hit the Jackpot with Lottery Sales

Although lottery sales took a hit during the early months of stay-at-home orders, they're making a comeback. Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are...

What’s Your Time Management Style?

What’s Your Time Management Style?

Just like all convenience store managers have a leadership style, they also have a time management style. While there are some tried-and-true time management tactics, everyone manages their time differently, and that’s okay. Take a look at these different time...

5 Ideas to Improve Employee Morale

5 Ideas to Improve Employee Morale

Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...

Overcome Challenges in Convenience Store Management

Overcome Challenges in Convenience Store Management

Staffing issues are some of the biggest challenges in convenience store management. Even the most effective managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff training issues. Many...

What You Should Be Training On Today

What You Should Be Training On Today

While “normal” feels like it might be a moving target right now, you can’t afford to get too far away from the best practices you were following before the health crisis hit. Your employee training program is a perfect example. Take a look back on what your top...

The ROI of Online Learning for Convenience Stores

The ROI of Online Learning for Convenience Stores

Online learning was well on its way to dominating the field employee training before the pandemic. Now that in-person training events are more challenging, more companies are experiencing first-hand that training online is not just nice-to-have, it's a critical tool...

“Be Our Guest” in the Age of COVID-19

“Be Our Guest” in the Age of COVID-19

What’s the one element of doing businesses that hasn’t changed due to the pandemic? It’s your need to serve your customers. Right now, customer satisfaction may be more important than ever as you and your staff do more to keep your customers safe, happy, and loyal....

Elements  of Effective Employee Feedback

Elements of Effective Employee Feedback

One of the simplest tools you have to improve employee performance is right in front of your face – literally. It’s your own voice. Providing effective employee feedback boosts teamwork, enhances your credibility, and improves employee confidence. Here are some tips...

Preventing Crime in Your Convenience Store

Preventing Crime in Your Convenience Store

Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...

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