What’s Your Training Foundation?

What’s Your Training Foundation?

A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...
Handling Bodily Fluids and Bloodborne Pathogens

Handling Bodily Fluids and Bloodborne Pathogens

You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his fountain drink, that’s...
A New Spin on Customer Service Training

A New Spin on Customer Service Training

“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your employees? The challenge of how...
The Impact of Training Goals

The Impact of Training Goals

What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond simply filling a skills gap....
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