by Ready Convenience | May 14, 2020 | Management, Training
Training and teamwork are two sides of the same coin. They may seem unrelated, but in truth they are deeply connected. Your training programs – if you’re implementing them well – will maximize team productivity. At the same time, staff members who are part of a strong...
by Ready Convenience | May 7, 2020 | Management, Training
If someone would have told you a few months ago that you’d be operating with markings on the floor to indicate where customers should stand, what would have you thought? If they would have said to expect fuel sales to plummet and food sales to skyrocket, what would...
by Ready Convenience | Apr 23, 2020 | Training
An effective convenience store training program covers a lot of ground. Your employees obviously need to be trained on equipment specific to your business, compliance topics such as age-restricted sales, and safety issues such as robbery and skimming prevention. These...
by Ready Convenience | Apr 2, 2020 | Management, Operations, Training
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
by Ready Convenience | Mar 19, 2020 | Management, Training
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
by Ready Convenience | Jan 16, 2020 | Management, Training
How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...
Follow Us!