by Ready Convenience | May 21, 2020 | Management
Even in the middle of a worldwide health crisis, customer satisfaction matters. In fact, for convenience stores like yours, it may matter now more than ever. Understanding how you can provide the best service to your customers requires you to ask questions that go...
by Ready Convenience | May 7, 2020 | Management
Why can’t everyone just get along? That’s what many convenience store managers ask themselves when conflict disrupts their team’s productivity. It’s important to remember, though, that conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...
by Ready Convenience | Apr 16, 2020 | Management, Operations
Convenience stores are built on the concept of, not surprisingly, convenience. In the midst of this current health crisis, however, what people used to view as convenient is now essential. With customers on edge and other local businesses temporarily closed or...
by Ready Convenience | Apr 2, 2020 | Management, Operations, Training
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
by Ready Convenience | Mar 19, 2020 | Management, Training
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
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