by Ready Convenience | Sep 5, 2019 | Training
“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your employees? The challenge of how...
by Ready Convenience | Aug 29, 2019 | Training
What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond simply filling a skills gap....
by Ready Convenience | Aug 8, 2019 | Management, Training
Every state in America has a law restricting tobacco sales. As of this year, sixteen states have enacted laws to raise the minimum age from 18 to 21. Many more localities have done the same. Even more restrictions are in the works to regulate the increasing surge of...
by Ready Convenience | Jul 1, 2019 | Management
Most every smart business goal you set for your store includes some tie to financial performance. Often, managers are incentivized, at least in part, by their ability to meet and exceed the sales goals set for their stores. That explains why you should be keeping a...
by Ready Convenience | Jan 3, 2019 | Training
An LMS – or learning management system – has many benefits for convenience stores. Let’s take a look at each element of an LMS one at a time.LearningThe core of a learning management system is the transfer of knowledge from the people who have it to the people who...
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