by Ready Convenience | Aug 1, 2018 | Training
Are you looking for a new approach to customer service? Before you look too far, you may first want to examine your current practices. Sometimes, the pursuit of something new causes managers to forget about basic principles of customer service and employee training...
by Ready Convenience | Jul 26, 2018 | Management
The labor pool is shrinking. Unemployment is low, businesses are growing, more students are going on to college, and another baby boomer retires every nine seconds. One study predicts that from 2017 to 2027, the nation faces a shortage of 8.2 million workers, the most...
by Ready Convenience | Jul 19, 2018 | Management
You’ve probably already heard about the customer service training philosophy focused on the acronym GUEST. It teaches convenience store employees how to treat customers like the most important people in the store. As a convenience store manager, you should also be...
by Ready Convenience | Oct 16, 2015 | Training
Employee training is an investment in your workforce. The benefits of a satisfied, well-trained team go far beyond your bottom line. Well-trained employees are more confident, committed, motivated, and loyal. Your employees need training not just to do their jobs...
by Ready Convenience | Jul 23, 2015 | Management
Any successful training program is multi-faceted. In addition to your formal training program, short in-person training sessions with your team are critical to your team’s overall success. Whether you are following up on an online PCI compliance course, training...
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