by Ready Convenience | Apr 26, 2021 | Management, Training
Customer service issues are inevitable in the convenience store business. Sometimes, customers have a legitimate complaint that requires your immediate attention. Other times, the issue may be minor or outside of your control entirely. No matter what the problem is,...
by Ready Convenience | Apr 12, 2021 | Management, Operations, Training
Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...
by Ready Convenience | Mar 29, 2021 | Management, Operations, Training
The legal age to buy tobacco was changed to 21 nationwide over a year ago. With over 375,000 tobacco retailers in the nation, this change has had a wide range of consequences that some convenience store employees are still trying to figure out. Get the facts below....
by Ready Convenience | Mar 22, 2021 | Management, Training
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
by Ready Convenience | Mar 8, 2021 | Marketing, Training
Tens of thousands of people fuel up their cars every day, and most of those sales take place in a convenience store just like yours. With the convenience of pay-at-the-pump, many of your fuel customers never walk into your store, but that doesn’t mean they don’t...
by Ready Convenience | Mar 1, 2021 | Human Resources, Management, Training
Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...
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