Your employees are the backbone of your convenience store, and their training determines how well they perform. You don’t want them to simply learn how to go through the motions of their jobs – you want them to become engaged and apply their training while maintaining compliance. You want to consistently improve employee performance to elevate the level of service your store provides as a whole.
Improve Employee Performance Through Your LMS
Your learning management system (LMS) does more than just deliver quality training content. It has the features you need to improve employee performance on an ongoing basis as employees meet key training benchmarks that motivate them to continue their training.
Certify & Advance Your Convenience Store Employees
Your LMS adds power to your employee training when it includes opportunities for certification and advancement. LMS features that certify and advance improve employee performance in three very important ways:
- Certifications engage employees by providing a tangible goal to work towards.
- On-the-job training allows employees to apply the skills they’ve learned.
- Automatically scheduling employees for certifications and re-certifications ensures your company maintains compliance.
Certification & Advancement in Convenience Stores
Now let’s dig a little deeper into how certification and advancement features within your LMS can improve your overall convenience store training program. In order to improve employee performance, focus on these key training principles:
Engagement: Employee engagement is key to improving employee performance through your online training program. You want their training to be engaging so they absorb the knowledge they’re learning and retain it. Providing employees with training that is engaging will help them learn faster and be more successful in their jobs. It will also lead to having employees who are more engaged on the floor with customers and coworkers.
Learning application: Application of training helps to reinforce what an employee has learned. Implementing a blended learning program for training convenience store employees will give trainees the chance to apply what they’re learning through practice. For example, once a new hire has completed training on customer service techniques give them the opportunity to roleplay those techniques with other employees and apply what they’ve been learning.
Compliance: Whether it’s lottery, alcohol, or tobacco products, age-restricted sales is an important training topic for your convenience store. You need to be able to trust your employees to follow procedure in order to avoid fines from a bad sale or failed sting. Use the scheduling features in your LMS to make sure your employees’ training and certifications for compliance training topics are always up-to-date.
Certification & Advancement with trainingGrid™ LMS
trainingGrid™ is an LMS developed with the goal of improving employee performance. Its intuitive design makes learning management simple and allows employees to begin training with just a click. This flexible system comes with a variety of robust features customizable to fit your needs in addition to built-in reporting and certification tools that track your compliance documentation.