Who Is the Most Important Person in Your Store?

Who Is the Most Important Person in Your Store?

You’ve probably heard this one before – “The customer’s perception is your reality.” What does that mean for convenience stores? It means that it doesn’t matter how great your processes are, how well you’ve merchandised, or where you set your prices. What matters to...
Mapping Out Your Planograms

Mapping Out Your Planograms

Planograms are an important part of any retail operation, especially convenience stores. They start with a category management team at the corporate level and end in front of customers at your store. Let’s take a look at the path they travel from beginning to end....
Keeping Employees Motivated

Keeping Employees Motivated

The last quarter of any year tends to bring a mix of reflection on the year so far and anticipation for new opportunities in the year to come. As we approach the end of 2020, we all have more to reflect on than ever before and a great deal of uncertainty about what’s...
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