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Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Featured Article
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Recent Articles
Why Employees Leave
Staffing challenges have changed in the last several months, but employee turnover in the convenience store is still a problem for managers. Creative recruitment strategies and smart hiring practices can help you fill your open spots, but then what? Understanding why...
Do Your Staffing Goals Focus on Attitude or Aptitude?
While your overall staffing goal is likely to maintain a full and functional staff, you’ll need to break that down into smaller goals. Start by looking at the three facets of the labor formula: recruitment, hiring, and retention. Recruitment: Competition for good...
The Changing World of Dress Codes
With the national unemployment rate under four percent, convenience store managers are searching for creative ways to address the labor crisis. To meet your staffing goals, you will likely need to attract candidates from a larger pool, such as those of varying...
Convenience Store Interviewing Strategies
Keeping a convenience store fully staffed has always been a challenge, and with current events, operators are really feeling squeezed. Once you recruit potential employees, the next step is interviewing the people who seem like a good fit. Follow these convenience...
Changing Harassment Laws – What’s Required?
Stories about discrimination and harassment in the workplace are not only dominating news feeds across the country, they’re also dominating legislative agendas. Several state and local governments have either enacted or are in the process of creating laws that aim to...
Convenience Store Recruitment Tactics to Grow Your Team
Convenience stores rely on front-line employees to promote products, make sales, and deliver exceptional service. Finding the best employees to fulfill these roles can be tough, especially in today’s job market. If you’re having trouble finding the right employees for...
Get on the Fast Track with SMART Goals
A convenience store is a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of your...
Implementing Your Plans for 2016
As the end of January nears, you should already have some solid plans in place for a successful year. Being an effective convenience store manager is a tough job, but with the right planning and the right skills, you can make 2016 a year for the record books. Keep...
Convenience Store Staffing: Priority #1 in 2016
According to recent convenience store industry surveys, 2016 has all the makings of a successful year. It’s expected that profits will climb as consumer confidence continues to improve. With gas prices expected to stay low, convenience store customers are likely to...
