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Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Featured Article
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Recent Articles
Will Your Employees Be Ready When Severe Weather Strikes?
The past couple decades have seen a significant increase in severe weather events. According to a United Nations report, from 2000 – 2019 there were 7,348 major natural disasters around the world, as opposed to 4,212 in the previous 20-year time span. No matter where...
How Consumer Demographics Shape Your Business
Every business is affected by consumer demographics, some more than other and some in different ways than others. Let’s take a look at a few general consumer demographics nationwide: Age & Generation As the population ages, the buying influence of different...
No Beer for You: Preventing Underage Alcohol Sales
Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. A recent National Survey on Drug Use and Health estimates that approximately 400,000 adolescents in the United States ages 12-17 have an alcohol use...
Smart Team Building
Your success as a manager depends on the effectiveness of your team. The people you recruit for your team are just as important as your leadership skills. When you focus on hiring and retaining the best employees, teamwork will improve. Easier said than done, right?...
Don’t Let Summer Supply Shortages Get You Down
The inevitable increase in summer traffic to your convenience store may seem like a blessing and a curse. You’re glad that foot traffic has picked up again, but continued supply chain issues raise a whole new set of customer service issues to resolve. It’s important...
Basic Marketing Concepts Every Convenience Store Manager Should Know
Marketing, put quite simply, is what you do to generate sales. Every industry, and every business within an industry, has its own marketing strategy based on its unique customer makeup. As a convenience store manager, you may not control every element of your store’s...
Improve Employee Performance Through Certification and Advancement
Your employees are the backbone of your convenience store, and their training determines how well they perform. You don’t want them to simply learn how to go through the motions of their jobs – you want them to become engaged and apply their training while maintaining...
Is Your Staff Ready for a Fuel Spill?
A fuel spill is a serious safety hazard at convenience store gas pumps. Most stores will experience small spills frequently, while large and potentially catastrophic spills are much less common. Causes of spills range from small drops or splashes of fuel during fill...
Time Management Tips to Beat Stress
Stressed out? Who isn’t?! In today’s busy world, and especially for convenience store managers, it’s impossible not to feel like you’re being pulled in a million different directions. The best way to minimize stress in your life is to get a better handle on how time...
Customer Perception Is Your Reality
There’s no question that review sites have changed how customer perception affects your business. Not only can your convenience store customers tell others what they think of you with a few clicks in an app, they can find out more about you than you may want them to...
What Do Reskilling and Upskilling Mean for Convenience Stores?
The convenience industry is constantly evolving, and it is important to make sure your employees are well-trained and prepared for anything. Advances in technology, staffing shortages, and any number of events could lead to employees needing enhanced, or entirely new,...
How to Handle Harassment Reports in Your Convenience Store
You can’t know everything that goes on in your convenience store. As a manager, though, what you don’t know can hurt you. This is particularly true when it comes to harassment in the workplace. If you have employees or other managers who are creating a hostile work...
