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Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Featured Article
Stocking the Shelves: It’s the Little Things
To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be. You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...
Recent Articles
Implementing Your Plans for 2016
As the end of January nears, you should already have some solid plans in place for a successful year. Being an effective convenience store manager is a tough job, but with the right planning and the right skills, you can make 2016 a year for the record books. Keep...
First Time at the NACS Show? Have a Game Plan
So It's Your First Time...Green, rookie, first-timer... we were all in your shoes once. Whether you're attending the NACS Show as a first-time exhibitor or a first-time attendee, it can be overwhelming. Don't worry, you're not the only one who will feel this way....
Technology Edge at the NACS Show
Technology: Changing the Convenience Store ExperienceTechnology — can't live with it, can't live without it. Here at RTO®, technology is our business. We are driven by the increasing demand for streamlined ways to improve training and learning management through...
The Value of Attending the NACS Show
Attending the NACS Show: Expense or Investment?There's no doubt about it -- attending any trade show has a hefty price tag. Between show fees, travel costs, and indirect employee costs, every trade show begs the question, "Will this be an expense or an investment?"...
History of the NACS Show
Ahhh… September! The kids are back at school, the days are cooling off, and fall colors are just around the corner. We love this time of year, and not just because of the change in seasons. It's time for the NACS Show! As the industry's premiere event with more than...
Your Competition is Changing – Are You Ready?
You’ve heard the joke about the two hikers and a bear, right? Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says, “You don’t think...
How Technology is Changing the Management Experience
Technology -- can’t live with it, can’t live without it. This is especially true for store managers. While technology has changed customer expectations in a way that can sometimes be tough to handle, it’s more than made up for it by streamlining many management tasks....
Be Food Allergy Aware
“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high-maintenance. Before you do that, though, consider this:...
What You Don’t Know about Customer Loyalty Can Hurt You
April is Customer Loyalty Month. In today’s social media driven world, it seems like everything has its own month. In fact, April is also Frog Month and Straw Hat month. So, you might be thinking, what makes Customer Loyalty Month so important? If you’re a business...
Severe Weather Preparedness Training
As the seasons change, so do the chances of severe weather in your neighborhood. Weather events such as tornadoes and severe thunderstorms threaten not only your physical store, but also the lives of your employees and customers. Severe weather preparedness training...
Who’s Minding the Store? How to Stop Employee Theft
Employee theft always comes as a shock. After all, these people are family. But it happens—even in the best run operations. In fact, according to the United States Chamber of Commerce, 75 percent of employees steal from their workplace and most do it repeatedly. The...
Focus on Holiday Safety
Odds are your Christmas tree is not going to burn down your building (but water it well, anyway). Chances are also good that nobody’s going to eat a Poinsettia (it's a myth that they're poisonous, anyway). And you can probably bet that your assistant manager is not...
