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Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
Featured Article
Providing a Great Guest Experience with Self-Checkout
Self-checkout stations are appearing in more and more convenience stores across the country, and for good reason. They let you move employees away from the front of the store to other positions where you may need help, and some customers prefer using them over...
Recent Articles
Grow Profits This Spring
If you’re looking for the key to business success, take a look outside. Nature’s seasonal adaptations have a lot to teach us. Spring signifies new growth. Summer is analogous to expansion. Fall tells us to embrace change. And winter, as dreary as it can be, reminds us...
The Great Eight for Foodservice Program Success
When it comes to the foodservice program you offer in your convenience store, customers aren’t too demanding. All they really want is what you’ve suspected all along — a quick bite to eat. But they can get that anywhere. Why should they choose your place over the...
Top 3 Strategies to Grow C-Store Sales
With all the talk about “growth” this spring, you may be looking at lackluster sales reports and wondering how you missed the mark. Industry reports have indicated weak growth in the convenience store industry, so it shouldn’t be too surprising if your store falls...
C-Store Loyalty Programs for Today’s Customers
You know those punch cards where a customer could earn their 10th coffee for free? On its surface, that seemed like it was telling the customer “We’re glad you’re buying your coffee here, and here’s a little something to reward your loyalty.” For a long time, those...
How to Grow C-Store Customer Loyalty
Spring has sprung! No matter where you are in the country, the change of seasons from winter to spring means the same thing: growth. When you think about growing your c-store business, the first thing you probably think of is growing your customer base. There are two...
Employee Training: Expense or Investment?
“If you think education is expensive, try ignorance!” – Derek BokThe way you see training probably depends on how effective AND cost-effective your experience with it has been. Perspective is everything. Do you look at employee training as a process, or an event? In...
A Year in Review – More Lessons Learned in 2016
Last week, we reviewed the five most popular topics in our blog from 2016. This week, we’ll round out the top 10!Flex Your Leadership MusclesSuccessful leaders don’t just do one thing right, they do many things right across different levels of their organizations....
A Year in Review – Lessons Learned in 2016
What are the most important topics to convenience store owners and managers like you? Based on response to our blogs over the past year, we’re re-capping the most popular topics of the past year. Let’s get started.Safety is No AccidentMaintaining a comprehensive...
What We Brought Home from Atlanta
October has come and gone again, so quickly. We started preparing for the NACS show back in January, and before we knew it, it was time for our team to take off for this year’s show in Atlanta. The planning, the budget, our itinerary… everything clicked perfectly and...
How to Turn Your Future Vision into Reality
Where do you see the performance of your store in six months, one year, or even five years? Having a future vision for your convenience store helps you focus on changes you can get started on right now. Change can be challenging, though, and not just for you. Even...
Home Field Advantage on Every Shift
Baseball Hall of Famer Casey Stengel once said, “Managing is getting paid for home runs someone else hits.” This is true whether you’re coaching the Mets or running a convenience store. In either case, your success as a manager is based not only on the skill level of...
Cash Handling Training for Convenience Store Managers
As a convenience store manager, your days are busy. From staffing issues to operational challenges to making sure your customers are receiving excellent service, you’re juggling quite a bit. For many managers, making cash deposits is another task on a busy to-do list....
