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Train Your Staff on LEAST Problem Solving

Train Your Staff on LEAST Problem Solving

Customer service issues are inevitable in the convenience store business. Sometimes, customers have a legitimate complaint that requires your immediate attention. Other times, the issue may be minor or outside of your control entirely. No matter what the problem is,...

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Train Your Staff on LEAST Problem Solving

Customer service issues are inevitable in the convenience store business. Sometimes, customers have a legitimate complaint that requires your immediate attention. Other times, the issue may be minor or outside of your control entirely. No matter what the problem is,...

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Keeping Promises to Build Customer Loyalty

Keeping Promises to Build Customer Loyalty

Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...

What Are Your Training Goals?

What Are Your Training Goals?

Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...

Customer Service Under the Canopy

Customer Service Under the Canopy

Tens of thousands of people fuel up their cars every day, and most of those sales take place in a convenience store just like yours. With the convenience of pay-at-the-pump, many of your fuel customers never walk into your store, but that doesn’t mean they don’t...

5 Benefits of Virtual Interviewing

5 Benefits of Virtual Interviewing

​Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...

The Who, What, Why, & How of Category Management

The Who, What, Why, & How of Category Management

​Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...

Be Our Takeout Guest

Be Our Takeout Guest

​Convenience stores have traditionally competed with quick-serve and other restaurants for a fair share of food service business. As the demand for takeout meals continues to boom, your strategy to attract takeout guests must adapt to changes in the growing market. As...

8 Workplace Hazards for Convenience Stores

8 Workplace Hazards for Convenience Stores

Workplace hazards exist in every industry, with some types of jobs having more inherent risks than others. These eight hazards are some of the most common in the convenience store industry: Lifting and handling inventory – improper lifting or lowering of products can...

Mistakes New Trainers Make

Mistakes New Trainers Make

Training is a job responsibility of most convenience store managers, yet many may not be trained themselves on how to manage such an important assignment. New trainers can prepare themselves for success by avoiding these common mistakes. Mistake #1: Failing to Set...

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