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Be Food Allergy Aware

Be Food Allergy Aware

“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...

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Be Food Allergy Aware

“Are your glazed donuts nut-free?” “Does that sandwich have mayonnaise?” “Where are your gluten-free snacks?” When you hear questions like these from your customers, it might be tempting to write them off as high maintenance. Before you do that, though, consider this:...

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Stop Your Store from Selling Alcohol to Minors

Stop Your Store from Selling Alcohol to Minors

It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your store. If they succeed, and your store is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor license, or...

Manage Training with Blended Learning Strategies

Manage Training with Blended Learning Strategies

There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...

Career Paths Are Key to Employee Retention

Career Paths Are Key to Employee Retention

There’s a million different ways to improve employee retention at your store, but many of them focus only on the short term. Recognizing your employees with an Employee of the Month program is nice, but that can often fade into background noise for your more...

Tips for Trade Show Networking

Tips for Trade Show Networking

Over 20,000 people are expected to attend this year’s NACS Show in Atlanta Oct. 3-6th. Educational sessions will cover a range of topics from data security to customer engagement. The expo halls have over a thousand exhibitors. (You can find us in Booth B3749 – we...

Stocking the Shelves: It’s the Little Things

Stocking the Shelves: It’s the Little Things

To build the best experience possible for your customers, you want to make sure everything in your store is as good as it can be.  You have great employees, a great store layout, and an amazing selection of products – but are those same products being displayed as...

Fuel Station Operator Training: Your Business Depends On It

Fuel Station Operator Training: Your Business Depends On It

Anyone in the convenience store industry already knows, at least on some level, the dangers that go along with operating a fuel station. Gasoline is classified as a Class 3 Hazard, and with that classification comes restrictions and special safety requirements. As a...

Safety First: Keeping Your Cleaning Record Spotless

Safety First: Keeping Your Cleaning Record Spotless

Having a clean store is not only one of the best ways to keep customers happy and coming back, but also a great way to ensure your store is safe for both customers and employees. But are your employees keeping things as clean as they should be, and more importantly,...

Anti-Money Laundering Training: Protecting Your Business

Anti-Money Laundering Training: Protecting Your Business

Your convenience store may feel like a small neighborhood store, but if you process money orders at your location, you’re part of a currency system with global connections. The sale of money orders is an important service to offer your customers and it’s one that...

Bringing Convenience to Your Curb

Bringing Convenience to Your Curb

Convenience stores thrive when they make it as easy as possible for customers to get what they came for. Now that many convenience stores have increased their focus on foodservice, it only makes sense to make ordering and buying food as convenient as possible....

Safety First: Help Your Employees Prevent Robberies

Safety First: Help Your Employees Prevent Robberies

As a convenience store manager, a robbery occurring in your store is probably one of your worst nightmares, and for good reason.  Robberies can harm customers and employees both physically and mentally, cause property damage, and cause countless other issues. ...

How Training Accessibility Expands the Talent Pool

How Training Accessibility Expands the Talent Pool

As the manager of a convenience store, you want to do what’s best for the store. This often means making sure you have the best equipment, the best layout, and of course, the best employees. Naturally you want to hire people you think would be best suited to work in...

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