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With Great Profit Comes Great Responsibility

With Great Profit Comes Great Responsibility

Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...

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With Great Profit Comes Great Responsibility

Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...

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Keeping Employees Motivated

Keeping Employees Motivated

The last quarter of any year tends to bring a mix of reflection on the year so far and anticipation for new opportunities in the year to come. As we approach the end of 2020, we all have more to reflect on than ever before and a great deal of uncertainty about what’s...

Mission Statements for Convenience Stores

Mission Statements for Convenience Stores

You’re on a mission, or at least you should be. Having a mission statement for your convenience store can help keep you focused on your goals. The downside of mission statements, though, is that they’re so overused, they often end up ignored. Business and technology...

How to Win with Industry Specific Training

How to Win with Industry Specific Training

​Not all training is created equal. In your convenience store, your employee training program must cover a wide array of content to serve everyone from new hires to managers. You have to consider compliance and human resources issues as well customer service and...

Hit the Jackpot with Lottery Sales

Hit the Jackpot with Lottery Sales

Although lottery sales took a hit during the early months of stay-at-home orders, they're making a comeback. Typically, turning a profit from lottery sales is a safe bet for convenience stores. Industry research shows that about half of all U.S. lottery tickets are...

5 Ideas to Improve Employee Morale

5 Ideas to Improve Employee Morale

Convenience store employees, and employees of all essential businesses, are being asked to do more for an increasingly anxious customer base. In these unprecedented times, ongoing efforts to improve employee morale should be part of your company culture. Create a...

What You Should Be Training On Today

What You Should Be Training On Today

While “normal” feels like it might be a moving target right now, you can’t afford to get too far away from the best practices you were following before the health crisis hit. Your employee training program is a perfect example. Take a look back on what your top...

The ROI of Online Learning for Convenience Stores

The ROI of Online Learning for Convenience Stores

Online learning was well on its way to dominating the field employee training before the pandemic. Now that in-person training events are more challenging, more companies are experiencing first-hand that training online is not just nice-to-have, it's a critical tool...

“Be Our Guest” in the Age of COVID-19

“Be Our Guest” in the Age of COVID-19

What’s the one element of doing businesses that hasn’t changed due to the pandemic? It’s your need to serve your customers. Right now, customer satisfaction may be more important than ever as you and your staff do more to keep your customers safe, happy, and loyal....

Elements  of Effective Employee Feedback

Elements of Effective Employee Feedback

One of the simplest tools you have to improve employee performance is right in front of your face – literally. It’s your own voice. Providing effective employee feedback boosts teamwork, enhances your credibility, and improves employee confidence. Here are some tips...

Preventing Crime in Your Convenience Store

Preventing Crime in Your Convenience Store

Threats to your convenience store have changed during the pandemic. High stress can make people do things they wouldn’t normally do, and a crisis may present a prime opportunity for criminals who were targeting your business even before the pandemic. Store managers...

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