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Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Featured Article
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Recent Articles
Know Your GUEST
What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important. Shifting your...
Safety First: 6 Training Topics Your Employees Need
Safety should always be taken seriously. The health and safety of your employees should be one of your main concerns – after all, without your employees your stores would not be able to operate. A vast majority of employee injuries are attributed to common mistakes...
Top 10 Merchandising Mistakes for Convenience Stores
Today’s convenience store customers expect efficiency, value, and, of course, convenience. How you merchandise your products directly impacts your ability to exceed those customer expectations. Avoid these top 10 merchandising mistakes. Mismanaging first impressions....
Use It or Lose It – The Case for Refresher Training
We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...
Age-Restricted Sales – Are Your Employees Doing It Right?
Convenience stores conduct more ID checks than any other industry, even more than TSA. And with a large percentage of your sales coming from tobacco, beer, and lottery, you have to make sure your employees are handling age-restricted sales according to the law....
Convenience Stores Against Human Trafficking
Human trafficking can happen anywhere and, in fact, it does. According to the experts at In Our Backyard, there are cases of human trafficking in every zip code in America. About 80 percent of all trafficked individuals are female, and about 50 percent are children....
Preventing Harassment in the Workplace
There are many misconceptions about harassment in the workplace. In addition to a company-wide harassment training program, be sure to address these common myths and facts with your convenience store employees. Facts & Myths about Harassment in C-Stores Myth #1:...
Get More From Your Propane Sales
Over 20 million propane tanks are sold in the United States each year. When a customer in your neighborhood has a tank on empty, you want them to think of your store first. Not only will you profit from the propane sales themselves, but every propane customer...
Proactive Guest Service
You can’t please everyone all the time. Customers will have problems sometimes – maybe the coffee doesn’t taste right, the soda machine is out of ice, the pump is going too slow, or the line is too long. The list of potential guest service problems is as diverse as...
Prepare Your Convenience Store for National Impaired Driving Month
While your convenience store may only sell alcohol for off-premise consumption, you and your team still have an important responsibility to help prevent drunk driving. If you sell to an intoxicated customer, that alcohol could lead to devastating consequences and...
‘Tis the Season for Crime
Crime increases across the board during the holiday season, and that is especially true in retail environments. Stores are busier, registers have more cash, and unsavory people just seem more brazen. Criminal Risks to Your Convenience Store The biggest risks for crime...
Don’t Scare Your Customers Away
Every year, the fall and Halloween season brings with it a rise in “Haunted House” attractions for the brave at heart. The people who attend these attractions are usually looking for a good scare. Your customers, on the other hand, are not. Your convenience store...
