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Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Featured Article
Reward Your Staff for Workplace Safety
Workplace safety is a critical concern of any convenience store operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers; so does the service provided to your customers....
Recent Articles
Stop Talking and Start Listening
As a convenience store manager, you probably spend a lot of time talking. Every day, you have to talk with employees, customers, vendors, and the list goes on. If you had to put a timer to it, how many hours do you think you spend in a work day just talking? Whatever...
Preventing Bitcoin Scams in Convenience Stores
Bitcoin ATMs aren’t quite the same as traditional ATMs, but they are quickly spreading into a lot of the same places. Convenience stores across the country have taken advantage of this trend, and many are enjoying increased foot traffic and business because of it....
Risk Factors for Foodborne Illness (and How to Avoid Them)
Offering foodservice options in your convenience store can mean a big increase in profits. That potential reward, however, comes with potential risk. If food is served and sold on your premises, you and your staff have a responsibility to ensure that basic food safety...
What Alcohol Awareness Month Means to Convenience Stores
Alcohol Awareness Month is just around the corner in April. Created by the National Council on Alcoholism and Drug Dependence in 1987, the focus of this campaign is to bring awareness to alcoholism and recovery. Alcohol overconsumption is a societal problem, and all...
Looking Good! Appearance Standards in Your C-Store
Appearance standards and customer service go hand in hand. Customers want to be greeted by employees who are well groomed and in uniform. They want to fuel up at a neat and tidy pump area. They want to quickly find items in organized and well-stock shelves. And, of...
Spread the Love with Employee Appreciation
With the holiday of love just a few days away, you are probably focused on making the people in your personal life feel appreciated. When the roses and chocolate are behind you, you may want to turn your attention to your convenience store staff. Studies suggest that...
How to Effectively Manage Corrective Action
Every organization, at some point in time, has to deal with employees who cause problems in the workplace. As a convenience store manager, it's your responsibility to handle these situations when they occur. Corrective action can be utilized to help employees improve...
Alcohol Sales Trends and Training for Convenience Stores
Alcohol sales can be a challenging, yet important, category for convenience stores. Between deciding what to keep in stock and ensuring all your employees are compliant with alcohol sales, there’s a lot to look out for. By staying on top of the alcohol sales trends,...
Top 10 Leadership Development Goals for Convenience Store Leaders
Effective leadership isn’t stagnant. It’s dynamic, constantly fluctuating and shifting with the needs of its environment. In order to change and grow stronger in your skills as a convenience store leader, you need to define your own leadership development goals. Be...
Level Up Your Leadership Skills
John F. Kennedy once said, "Leadership and learning are indispensable to each other." As a leader in the convenience industry, you already know you need to be up-to-date on all the current market trends. However, to be a great leader it’s also important that you never...
5 Steps to Resolution Success
Albert Einstein once said, “If you want to live a happy life, tie it to a goal, not to people or objects.” That’s excellent advice, especially this time of year. What are your resolutions for the new year? How do they affect your performance as a leader? How will they...
Be Proactive to Minimize Losses
Thinking about employee theft, convenience store managers tend to fall into one of two categories: those who think that no one is stealing from them and those who think that everyone is stealing from them. To minimize losses caused by theft in your store, you need to...
