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Blended Learning in Your Convenience Store

Blended Learning in Your Convenience Store

Convenience stores are fast-paced environments, so it’s important to get employees trained and onto the floor quickly. However, it’s also important to make sure that they fully understand their training and are ready to provide quality service while maintaining...

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Blended Learning in Your Convenience Store

Convenience stores are fast-paced environments, so it’s important to get employees trained and onto the floor quickly. However, it’s also important to make sure that they fully understand their training and are ready to provide quality service while maintaining...

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Safety First: 6 Training Topics Your Employees Need

Safety First: 6 Training Topics Your Employees Need

Safety should always be taken seriously. The health and safety of your employees should be one of your main concerns – after all, without your employees your stores would not be able to operate. A vast majority of employee injuries are attributed to common mistakes...

Communication Styles for Leaders

Communication Styles for Leaders

One of the key characteristics of an effective leader is flexibility. This goes beyond being able to handle unexpected circumstances or managing organizational change. To be a successful convenience store manager or leader, you also have to be flexible in your...

How Customer Loyalty Is Evolving

How Customer Loyalty Is Evolving

We all know the last few years have redefined everyone’s definition of “normal.” This has had a profound impact on convenience store customer expectations as they reevaluate their shopping and purchasing decisions. How Customers Are Evolving According to recent...

Top 10 Merchandising Mistakes for Convenience Stores

Top 10 Merchandising Mistakes for Convenience Stores

Today’s convenience store customers expect efficiency, value, and, of course, convenience. How you merchandise your products directly impacts your ability to exceed those customer expectations. Avoid these top 10 merchandising mistakes. Mismanaging first impressions....

Taking the Stigma Out of Convenience Careers

Taking the Stigma Out of Convenience Careers

Attracting qualified new employees is difficult for everyone right now, and convenience stores have an even bigger challenge to overcome. Whether we like it or not, working in the industry has a stigma to it that might mean job seekers don’t even consider open...

Covering All Your Bases

Covering All Your Bases

With major league baseball in the spotlight lately, America’s favorite pastime is on the top of people’s minds. The great Tommy Lasorda once said, “Baseball is like driving. It’s the one that gets home safely that counts.” In baseball, just like in business, playing...

10 Ways to Promote Teamwork

10 Ways to Promote Teamwork

What is a “team” in your convenience store? It’s not just another word for “staff.” A team is a group of people – in your case, your employees – who work together to achieve a common goal. Effective teamwork increases productivity, boosts morale, and enhances customer...

Use It or Lose It – The Case for Refresher Training

Use It or Lose It – The Case for Refresher Training

​We live in a world of information overload. With technology pushing alerts constantly and new stimuli overwhelming the senses continually, is there a limit to how much people can take in? Science tells us that while the human brain doesn’t necessarily have a storage...

Fight or Flight? Resolving Conflict in Your Operation

Fight or Flight? Resolving Conflict in Your Operation

While some people seem to attract conflict, or purposely cause it, most people naturally try to avoid conflict in the workplace. Avoiding it though, doesn't make it go away. Opposing views can bring about productive and positive change for your operation. Yes, it’s...

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