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Last Minute Holiday Merchandising

Last Minute Holiday Merchandising

By this time of the year, your marketing plan for the rest of the year should be pretty well up and running. Are there any last-minute opportunities you may have overlooked while you've been preparing for the busy holiday season? Here are some holiday merchandising...

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Last Minute Holiday Merchandising

By this time of the year, your marketing plan for the rest of the year should be pretty well up and running. Are there any last-minute opportunities you may have overlooked while you've been preparing for the busy holiday season? Here are some holiday merchandising...

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‘Tis the Season for Crime

‘Tis the Season for Crime

Crime increases across the board during the holiday season, and that is especially true in retail environments. Stores are busier, registers have more cash, and unsavory people just seem more brazen. Criminal Risks to Your Convenience Store The biggest risks for crime...

Don’t Scare Your Customers Away

Don’t Scare Your Customers Away

Every year, the fall and Halloween season brings with it a rise in “Haunted House” attractions for the brave at heart. The people who attend these attractions are usually looking for a good scare. Your customers, on the other hand, are not. Your convenience store...

What Are Your Employees’ Worst Fears?

What Are Your Employees’ Worst Fears?

As a convenience store manager, you always want your team to be performing at its best – but sometimes employees can let their fears get in the way of success. Convenience store employees are faced with a lot of difficult situations on a daily basis. When they...

5 Training Strategies to Improve Staff Retention

5 Training Strategies to Improve Staff Retention

Training your convenience store staff is an ongoing process, not a single event. Take a look at these five training strategies that will help you retain quality staff members. Orientation Training After a new employee is recruited, interviewed, and hired, they must be...

Leveraging the Customer Experience to Increase Sales

Leveraging the Customer Experience to Increase Sales

The customer experience is the foundation of your convenience store. Without loyal customers and positive customer experiences, your store would not survive – which is why it is important to go above and beyond providing “good customer service.” You need to provide an...

Make Refusing Alcohol Sales Easier for Your Employees

Make Refusing Alcohol Sales Easier for Your Employees

​Many convenience store managers focus their alcohol sales training on how to make legal sales by asking for and checking ID. This is critical, of course, but employees also need to know what to do when they can’t make a legal sale. When it comes to refusing alcohol...

Problem-Solving at Your Fingertips

Problem-Solving at Your Fingertips

Have you considered bringing in a consultant to evaluate your store? The idea is that input from an outsider can uncover gaps in your training, processes, and procedures. A new problem-solving perspective can open your eyes to aspects of your operation that haven’t...

Avoiding Workplace Burnout

Avoiding Workplace Burnout

Have you or your employees been feeling particularly exhausted at work lately? Noticed a reduction in productivity or perhaps an increase in distancing yourself from your work and being more negative about your job? According to the World Health Organization, these...

Why Should You Invest in Training Your Employees?

Why Should You Invest in Training Your Employees?

When it comes to training your employees in a convenience store, there is always the question of how much time and money should be spent on training given the expected high turnover rates. However, there is a good argument to be made that doing it right the first time...

Risk Vs Reward for Employee Training

Risk Vs Reward for Employee Training

The key to making smart investments is to manage risk versus reward. This is true in financial markets, and also in everyday business. For example, if you are looking at investing in a new piece of foodservice equipment, you’ll want to weigh the risk (how much it will...

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