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Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Featured Article
Set Your Leadership Goals to READ
Are you a boss, or a leader? Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences: Bosses bark orders. Leaders develop skills. Bosses see employees as blocks in the schedule. Leaders see...
Recent Articles
From Boomers to GenZ: The Future of the C-Store Workforce
If you’re like most convenience store managers, your workforce might look like a multi-generational family tree. It’s common for c-stores to employ people of all different ages and generations, from Baby Boomers to GenZ. All these employees have some things in common,...
Diversity Training: Crossing the Cultural Divide
The convenience store industry has always drawn employees from all walks of life, all corners of the world. But the language and cultural barriers that come with the diversified workforce have resulted in a great deal of tension for operators. The tension is...
Dealing with Leadership Burnout
As a convenience store leader, you want to give your best self to the store, the employees, and the customers. That’s for good reason, as morale, reputation, and trust in the company or store are all boosted under an energetic and effective leader. What many people in...
Convenience Store Training & Teamwork
Your convenience store training has two primary goals. First is to ensure employees are following store procedures and are working in compliance with regulating laws. Good compliance training and new employee orientation programs can usually take care of your...
Are Your Employees Getting the Support They Need?
You do a lot to support your employees. After all, employees that feel supported are happier at work, and those benefits extend from their own wellbeing to the overall atmosphere and operations of your convenience store. But how can you make sure that your efforts are...
Conduct a Training Needs Analysis
New employees bring with them an inventory of knowledge and skills, education, and experience they already possess. To train the unknown, you need to find out the breadth of that knowledge and skill and what still needs to be learned. Just be sure the training to be...
Yes, You Do Need to Sweat the Small Stuff
Great leaders are visionaries. They are able to see multiple avenues to success in the big picture while leaving the details to the doers of the world. As a convenience store manager, your role often falls right in the middle. You must be a leader and a doer. You must...
Behavior Modeling: Your Employees Are Watching You
While onboarding employees at your store, one of the most important topics you cover is your expectations for the job, including what the employees do and how they act while on the clock. Usually, employees are very good at meeting those expectations – for a couple...
Stop Talking and Start Listening
As a convenience store manager, you probably spend a lot of time talking. Every day, you have to talk with employees, customers, vendors, and the list goes on. If you had to put a timer to it, how many hours do you think you spend in a work day just talking? Whatever...
Preventing Bitcoin Scams in Convenience Stores
Bitcoin ATMs aren’t quite the same as traditional ATMs, but they are quickly spreading into a lot of the same places. Convenience stores across the country have taken advantage of this trend, and many are enjoying increased foot traffic and business because of it....
Risk Factors for Foodborne Illness (and How to Avoid Them)
Offering foodservice options in your convenience store can mean a big increase in profits. That potential reward, however, comes with potential risk. If food is served and sold on your premises, you and your staff have a responsibility to ensure that basic food safety...
What Alcohol Awareness Month Means to Convenience Stores
Alcohol Awareness Month is just around the corner in April. Created by the National Council on Alcoholism and Drug Dependence in 1987, the focus of this campaign is to bring awareness to alcoholism and recovery. Alcohol overconsumption is a societal problem, and all...
